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American (Traditional) >
Hard Rock Cafe
Posted by Cheryl allen on 04/18/2014
We arrived at the cafe after a fin day of enjoying the wharf and the city. We were seated and someone said we would get a waitress soon she didnt show up for 10-15 min no drinks , nothing offered, we then asked her to go ahead and let us order as i had to go to work soon. She brought drinks and that is the last time she stopped at our table. We ddint get our food for some time and the condiments and napkins, salt, pepper etc were not brought to the table sugar for the tea had to be asked for by a passing waitress . We finally asked for a manager he came and i can tell you He, Rick offered to take care of us the rest of the evening and he did. He comped our entire meal totally unexpected, and offered us desserts, they were wrapped up to go and he assured us this is not Hard Rocks idea of a good experience, We've been a few times never experienced by service, this was no service until we asked for a manager, sad i guess somepeople dont think thAt their guests deserve a nice dinner, and we would given her a nice tip sorry lady you probably will lose your job or pay for our dinner, we understand busy, you want your business to be busy. Take care of your guests in whatever business you have or serve in, You could have made our experience good instead your manager made it outstanding Thanks again Rick !!!!!!