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I have often eaten here, but my last visit (Dec. 15) was a disappointment. I arrived around 1:45 pm. Despite the lunch rush being over, service was poor. One customer cancelled his order and asked for his money back. He said to the cashier, "If you can't even keep track of a simple sandwich order, then I'm afraid to eat your food." The water container has been placed behind the counter were too many customers guzzling the free water and cutting into beverage sales? The staff played loud music more appropriate to a taqueria than this style of restaurant. They engaged in long arguments while not serving people. At 3:00, a bus person came to our table, told my guest and myself that the restaurant was closed, and that we had to leave. There was still a lot of cleaning up for them to do in other parts of the restaurant, so it seemed a bit pre-mature. All in all, an unpleasant experience, very different from earlier experiences. I will not take anyone there as a guest again.